You have come across them before – a selection of colored smileys that rank from an angry, red grimace to an amused, green smile. They are found in physical stores and even more frequently online, asking for anything from a single click to multiple answers on a questionnaire.
When you, the consumer, press a colored smiley or answer a given question, you express your satisfaction – an information that is completely invaluable to modern businesses.
We, at ClearView Trade, are no different from other modern businesses, because we also seek feedback from our users and customers, which is why we send out satisfaction-surveys from time to time – and the responses help us make the platform even better.
Our latest satisfaction survey has given us an NPS-score of 58, a score that ranks significantly higher than the industry average (which lies in the early 30’s).